tnc.com.hk – Privacy Policy 2024
Privacy Policy
Thank you for visiting our website www.tnc.com.hk (hereinafter called “website”) and using our TNCL mobile application (hereinafter called “APP”). We understand the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy Statement applies to all services provided by us and sets out how we may collect, use and disclose your personal information.
1. Purpose of Collection and Use of Personal Data
1.1 Accessing our website does not require any of your personal data. However, when you participate in, access or sign up to any of our services, personal data will be collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, and in such case, we may not be able to provide our services to you. By submitting your personal data, you consent to the use of that data as set out in this Privacy Policy Statement.
1.2 Personal data collected from you may be used by the company for:
1.2.1 Providing you with the related services;
1.2.2 Verifying your account identity;
1.2.3 Processing your order and handling the payment instruction for the related services, including collecting the due payment or other payment request;
1.2.4 Analysing, verifying, and/or checking the credibility, payment status according to the related services we provided;
1.2.5 Designing services for you;
1.2.6 Providing customer service to you;
1.2.7 Conducting market research, statistics and behavioral analysis
1.2.8 Making disclosures when required by applicable laws, rules and regulations;
1.2.9 Direct marketing of the services of the company and its business partners.
2. Types of Personal Data Collected
2.1 For the purpose of carrying on the company’s business, you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:
2.1.1 Name;
2.1.2 City or District;
2.1.3 Contact details, including contact name, contact telephone no. or mobile no., and/or email address, delivery address;
2.2 In some cases, you may be required to provide certain information so that we can improve our products and services and provide you with the information that meets your needs. In most cases, you can choose not to provide such information. However, if the relevant services are designed according to personal needs, or the supply of products requires you to provide all requested information, failure to provide such information will prevent us from providing the required services. Such information includes, but is not limited to:
2.2.1 Gender;
2.2.2 Living habits; and
2.2.3 Other related and used products and services.
2.3 Our web servers may also collect data relating to your online session, the use of which is to provide aggregated, anonymous, statistical information on the server’s usage so that we may better meet the demands and expectations of visitors to our sites. This type of data may include, but is not limited to:
2.3.1 The browser type and version;
2.3.2 Operating system; and
2.3.3 The IP address and/or domain name.
3. Confidentiality, Disclosure and Security of Personal Data
3.1 We will not trade your personal information and contact information without your written consent. We will keep all that information we collect confidential. However, where disclosure is necessary for us to comply with any statutory obligations or requirements, or to provide any services to you, or to carry out the original purpose or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties, whether within or outside Hong Kong:
3.1.1 Competent court of law, law enforcement agencies, or other governmental or statutory authorities, institutions or organisations;
3.1.2 Our associated companies, contractors, agents, sellers or suppliers of the goods/services, or other service operators, who are involved in the sale and marketing, administration or provision of the services;
3.1.3 Any other person under a duty of confidentiality to us including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such information confidential; and
3.1.4 Banks, financial institutions, credit card issuing companies or debt collection agencies.
3.2 Any questions, comments, suggestions or information other than personal data sent or posted to our website, or any part of the site by you will be considered as voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.
3.3 All personal data which we collect will be kept confidential to the best of our ability. However, we cannot guarantee the security of during any transmission.
4. Data Retention
By using our services, you consent to us we will save your online transaction records for audit purposes. Our general policy is to keep such information for a reasonable period of time. We do not provide facilities for you to delete the personal data we hold online, or you can contact us for deleting your personal data if required.
5. We need your consent to use the personal data we collect from you for direct marketing purposes. If you have provided your personally identifiable information to us, you may receive phone calls, emails or direct promotional emails from us or our affiliated companies from time to time. We mainly communicate with you via email. If you wish to unsubscribe from direct marketing, you can click the unsubscribe link in the promotional email and we will remove you from our list at no cost to you. In addition, you can also contact us by email at enquiry@tnc.com.hk to cancel your subscription.
6. Use of Cookies
6.1 When you browse our website, unless otherwise stated, we will only remember your visit and will not collect any personally identifiable information about you. Cookies (if any) used on any part of our website are not used to collect personally identifiable information. Cookies are computer files stored in Internet users' computers and are used to obtain configuration information and analyze Internet users' browsing habits. Cookies save you the trouble of re-registering each time you visit a website and are often used to track your favorite web page themes. You have the right to choose not to accept Cookies, but doing so may prevent you from using or enabling certain features of our website.
6.2 A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:
6.2.1 Recognise you whenever you visit this website;
6.2.2 Obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet;
6.2.3 Keep track of the items stored in your shopping basket and take you through the checkout process;
6.2.4 Carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests;
6.2.5 Target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalised to your interests;
6.2.6 Make your online experience more efficient and enjoyable; and
6.2.7 Enable tighter security
6.3 The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the services.
6.4 If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.
7. Scope of Application
Our website may contain links to other sites and pages. By activating a link, for example by clicking on the banner of an advertiser, you leave our website, and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.
8. Access to and Correction of Information
If you want to access and/or correct your personally identifiable information which you have given us via internet, you may write to us via the following methods:
By email: admin@tnc.com.hk or
By mail: Total Nutrition Center Limited at Unit B, 8/F, Lee Sum Factory Building, 28 Ng Fong Street, San Po Kong, Wong Tai Sin, Kowloon, Hong Kong
9. Amending Privacy Policy Statement
Our Privacy Policy Statement may be amended from time to time without prior notice, and it will be published on our site. You are advised to check it on a regular basis in order to obtain the latest version.